Terms and Conditions

Welcome to 247 Care. By accessing or using our platform, including the mobile application, website, and related services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

• "Platform" refers to the 247 Care mobile application, website, and all related services.
• "User" refers to any individual accessing or using the platform, including clients and carers.
• "Carer" refers to individuals offering care services through the platform.
• "Client" refers to individuals booking services through the platform.

2. Use of the Platform

• Users must be at least 18 years old and capable of entering into legally binding agreements.
• Users agree to provide accurate, up-to-date information during registration and use of the platform.
• The platform must not be used for any unlawful or fraudulent activities.

3. Booking and Payment

• All bookings are subject to availability and confirmation by the carer.
• Payment for services must be made in full via the platform’s online payment system before the service commences.
• Additional costs, such as for overnight stays, will be clearly communicated and included in the final payment.

4. Carer Responsibilities

• Carers are independent service providers and are not employees of 247 Care.
• Carers must comply with all verification requirements, including ID checks and profile updates, to maintain an active status on the platform.
• Carers are responsible for providing services as agreed with clients.

5. Client Responsibilities

• Clients are responsible for providing accurate details of their service requirements at the time of booking.
• Clients must ensure a safe environment for carers during service provision.

6. Cancellation and Refunds

• Cancellation and refund terms are outlined in the Cancellation Policy and Refund Policy, which form part of these Terms and Conditions.

7. Security and Verification

• 247 Care conducts ID and profile verification for carers but does not guarantee the accuracy, completeness, or reliability of the information provided by carers.
• Users are encouraged to report any concerns about carers or clients to 247 Care Support immediately.

8. Liability

• 247 Care acts as a platform connecting clients and carers and is not liable for the actions, omissions, or conduct of any user or carer.
• Users agree to indemnify 247 Care against any claims, damages, or losses arising from their use of the platform.

9. Privacy

• Use of the platform is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Termination

• 247 Care reserves the right to suspend or terminate access to the platform for users who violate these Terms and Conditions.

11. Changes to Terms

• 247 Care may update these Terms and Conditions from time to time. Significant changes will be communicated through the platform.

12. Governing Law

• These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved in the courts of [Insert Jurisdiction].

13. Contact Us

If you have questions about these Terms and Conditions, please contact us:
Email: [email protected]
Phone: +44

By using 247 Care, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing 247 Care!