Refund Policy

At 247 Care, we are committed to ensuring a transparent and fair experience for our clients. Our Refund Policy outlines the conditions under which refunds may be issued and how refund requests are handled.

Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Service Not Rendered:

   • If a booked service is canceled by the carer or 247 Care, and no replacement carer is provided, you are eligible for a full refund.

2. Client Cancellations:

   • Refunds for client-initiated cancellations depend on the timing of the cancellation:
     • 24 hours or more before the scheduled service: Eligible for a full refund.
     • Less than 24 hours before the scheduled service: Refunds may be subject to a cancellation fee (50% of the service cost).

3. Unsatisfactory Service:

   • If you believe the service provided did not meet the agreed standards, you may request a refund. Such requests will be reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Failure to cancel a service in advance ("No-show" by the client).
• Services already rendered and completed as agreed.

Refund Request Process

1. Submit a Request:

   • Contact 247 Care Support at [email protected] or through the in-app Help Center to submit a refund request.

2. Provide Supporting Details:

   • Include your booking reference, payment details, and a description of the issue to help us process your request promptly.

3. Review and Resolution:

   • Refund requests are typically reviewed and resolved within 5-7 business days.

Refund Method

Approved refunds will be processed back to the original payment method used during booking. Processing times may vary depending on your payment provider.

Policy Updates

This Refund Policy is subject to change. Any updates will be communicated via the 247 Care app or website.

For further assistance, please contact us at [email protected].