Privacy Policy

Effective Date: 27th February, 2025

At 247 Care, your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our services, including our mobile application, website, and other related platforms. By accessing or using 247 Care, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Name, email address, phone number, and payment details.
• Demographic information, such as age and location.

b. Carer-Specific Information

• Professional qualifications, years of experience, and profile details.
• Identity verification documents (e.g., government-issued ID).

c. Usage Information

• Device information, including IP address and browser type.
• Interaction data, such as pages viewed and features used.

d. Location Data

• With your consent, we may collect precise location data to match carers and clients within proximity.

2. How We Use Your Information

We use your information to:

• Facilitate bookings between clients and carers.
• Process payments securely.
• Verify identities and ensure the safety of our platform.
• Communicate updates, promotions, and important service announcements.
• Improve app performance and user experience.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Carers: To enable bookings and service delivery.
• Third-Party Service Providers: For payment processing, identity verification, and app analytics.
• Legal Authorities: If required to comply with legal obligations or protect the rights and safety of our users.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for specific uses of your data (e.g., location sharing).
• Delete your account and personal data, subject to legal and operational requirements.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance app functionality and performance.
• Provide tailored recommendations and ads.
  You can adjust your cookie preferences through your browser or device settings.

7. Third-Party Links

Our app or website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or in-app notifications.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +44

By using 247 Care, you acknowledge and agree to this Privacy Policy. Thank you for trusting us with your information!